Refund Policy

Last updated: December 2025

1. 30-Day Ban Guarantee

We offer a full money-back guarantee under the following conditions:

• The ban was received within 30 days of the purchase date;
• The ban is directly related to the use of our macro;
• You provide a clear in-game screenshot confirming the ban;
• You provide the order ID or payment confirmation.

2. When Refunds Are NOT Issued

Refunds will not be provided in the following cases:

• More than 30 days have passed since the purchase;
• The ban occurred due to violation of other game rules (cheating, toxicity, fraud, etc.);
• The customer used other third-party software alongside our macro;
• The customer modified, decompiled, or tampered with our software files;
• The customer shared, redistributed, or resold our product;
• The customer simply changed their mind or didn't like the product;
• The customer's device is incompatible (insufficient specs, missing dependencies, etc.);
• The customer failed to follow the setup instructions correctly.

3. How to Request a Refund

To request a refund, contact us via Telegram at @Shyter_pro with the following information:

• Your order ID
• Your payment confirmation
• In-game screenshot of the ban (showing the date and reason)

4. Processing Time

Refund requests are processed within 5-7 business days. Refunds are issued to the same payment method used for the original purchase. The exact time it takes for the funds to appear depends on your bank or payment provider.

5. Chargebacks

Initiating a chargeback without contacting us first will result in a permanent ban from using our services and may be considered fraudulent activity. Please contact us directly — we resolve all issues fairly and quickly.

6. Contact

For any questions regarding refunds: Telegram @Shyter_pro